Shipping/Refunds and Returns

How long does shipping take? 

Once your order is received, you will be sent a confirmation email. Following that, please allow for 1-3 business days to prepare your order. Shipping then takes an additional 4-7 business days, depending on the item.

Please allow for 1-2 days after your "Items have been shipped" for your tracking number to be updated.

Will my items arrive safely?

All of our items are double wrapped to ensure they arrive to your home safely and without a scratch!

How will I receive my tracking information?

You will receive your tracking number through email once your order has been shipped.

What do I do if I input the incorrect address?

If you have inserted the incorrect address when checking out, please notify us within 24 hours from the time you made your purchase. If you do not notify us within 24 hours, we will no longer be able to change your address and are not held liable for it.

What is your return policy?

Due to items being made-to-order, ALL items are FINAL SALE - Therefore, ALL ITEMS are not eligible for refunds or exchanges. If in the rare case that you receive the wrong item or a damaged item, please reach out to us within 24 HOURS. Please reference our size guides or reach out with any questions.

Do you ship internationally?

We do! We currently ship to Canada, UK, France, Germany, and Spain.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to cancel or return: To exercise your right of withdrawal, contact us before the 14-day window expires. You can submit a return or cancellation request directly through your order confirmation page. Once your order has been fulfilled and shipped, cancellations are no longer available — please use the return process instead.

Return window: 14 days from the date you (or a third party you designate) receive the last item in your order. The return window extends over weekends and public holidays.

Return process: Once you notify us of your decision to withdraw, you have an additional 14 days to send the item(s) back. Return shipping costs are the responsibility of the customer. We will process your refund within 14 days of receiving the returned goods.

Refunds: You will receive a full refund of the product price using the same payment method as your original purchase. Original shipping costs are not refunded.

DISCLAIMER

We are not responsible or liable for any lost or stolen packages. Once an order is marked as delivered by USPS, we cannot accept any refund requests under the reason that "the package was not actually delivered" because this is completely out of our control. Packages stuck in transit are above our capabilities. That is a USPS issue that we cannot control. We are not liable in the case that you put in an incomplete or wrong address and the item is lost.